Cancellation policy

CABOOM LEADS – SUBSCRIPTION & CANCELLATION POLICY

Last updated: August 31, 2026

CABOOM Leads offers recurring lead subscriptions designed to provide insurance agents, advisors, and agencies with ongoing access to CABOOM Leads products.

By purchasing a subscription, you agree to this Subscription & Cancellation Policy, including the minimum commitment associated with the subscription you select.

1. Subscription Commitments

CABOOM Leads offers subscription products with minimum commitment periods.

Unless otherwise stated at the time of purchase:

Weekly Subscriptions

Weekly subscriptions are offered with either:

  • A 4-week minimum commitment; or

  • A 12-week minimum commitment.

You are responsible for completing and paying for the full commitment selected.

Monthly Subscriptions

Monthly subscriptions require a 3-month minimum commitment.

This includes monthly Annuity Lead subscriptions, unless different terms are expressly stated at purchase.

Once a subscription begins, it may not be canceled, paused, reduced, or otherwise changed in a way that avoids the remaining payments within the minimum commitment period, except as specifically permitted under the Skip Policy below.

2. Cancellation After the Minimum Commitment

Once you have completed your applicable minimum commitment, you may cancel, pause, or request changes to your subscription before a future billing cycle.

Cancellation does not:

  • Cancel or refund charges already processed;

  • Refund leads already delivered or made available;

  • Eliminate payments owed during an existing minimum commitment; or

  • Retroactively cancel previous orders.

Any cancellation applies prospectively in accordance with CABOOM Leads' billing and processing procedures.

3. All Subscription Sales Are Final

Payments processed as part of a CABOOM Leads subscription are final and non-refundable, except as required by applicable law or otherwise expressly approved by CABOOM Leads.

CABOOM Leads does not issue refunds because:

  • Leads were not contacted or worked;

  • Leads did not answer;

  • Leads did not convert;

  • A customer did not use all leads;

  • A customer's business circumstances changed;

  • A customer changed agencies, carriers, or organizations;

  • A customer no longer wishes to purchase leads; or

  • A customer requests cancellation before completing the required commitment.

Lead replacement eligibility, where applicable, is governed by the CABOOM Leads Refunds & Replacements Policy.

4. Skip Policy

Skip requests are available only for eligible weekly subscriptions.

A subscriber must first complete at least two successful weekly orders before becoming eligible to use a skip.

4-Week Subscriptions

A 4-week subscriber may skip one (1) week during the subscription commitment.

The skipped week does not eliminate one of the required subscription orders. Instead, the subscription timeline is extended until all four required weekly orders have been completed.

12-Week Subscriptions

A 12-week subscriber may skip up to two (2) weeks during the subscription commitment.

Skipped weeks do not eliminate any required subscription orders. The subscription timeline is extended until all twelve required weekly orders have been completed.

Additional Skip Rules

  • Subscribers may not skip two consecutive weeks.

  • A skip does not reduce the total number of required payments or orders.

  • Skip requests must be submitted in accordance with CABOOM Leads' current procedures and sufficiently in advance of the applicable billing or order-processing date.

  • CABOOM Leads may deny a skip request that does not comply with this Policy.

Monthly Subscriptions

Monthly subscriptions do not include a skip option.

This includes Annuity Lead subscriptions.

Monthly subscribers must complete all three billing cycles within their minimum 3-month commitment.

5. Lead Delivery

Subscription leads are generated and delivered according to the lead product, subscription, geographic availability, and other specifications selected at purchase.

Subscription customers may receive priority delivery over one-time orders.

All leads associated with your CABOOM Leads account may be made available through the CABOOM Leads Portal at portal.caboomleads.com.

CABOOM Leads may also provide leads or notifications through additional delivery methods, including:

  • CRM integrations;

  • Email;

  • Text message;

  • Google Sheets; or

  • Other supported delivery methods.

The CABOOM Leads Portal may serve as the primary location for viewing and managing your leads even when additional delivery methods are used.

A lead is considered delivered when it is made available through the CABOOM Leads Portal or otherwise transmitted through the applicable delivery method.

Failure to log in, download, view, contact, or work a delivered lead does not suspend or cancel a subscription payment.

6. Lead Exclusivity & Portal Management

Subscription leads are subject to the CABOOM Leads Terms of Service and applicable lead-exclusivity rules.

Unless otherwise stated:

  • Standard newly generated leads are exclusive for 30 days; and

  • Newly generated Annuity Leads are exclusive for 60 days.

If you have sold a consumer, are actively helping the consumer, or reasonably believe you are going to continue helping the consumer, you are responsible for protecting the lead through the CABOOM Leads Portal by:

  1. Marking the lead Sold; and

  2. Completing and submitting the required lead-results/removal form.

Lead exclusivity, Sold status, shared-pool availability, and aged-lead rules are governed by the CABOOM Leads Terms of Service.

7. Failed or Declined Payments

You are responsible for maintaining a valid payment method for your subscription.

A declined, failed, expired, disputed, or otherwise unsuccessful payment does not automatically cancel your subscription or eliminate amounts owed under an existing minimum commitment.

CABOOM Leads may:

  • Retry an unsuccessful payment;

  • Request an updated payment method;

  • Suspend lead delivery;

  • Suspend access to certain Services; or

  • Take other reasonable steps to collect amounts properly owed.

Any payment dispute or chargeback will be handled in accordance with applicable law, card-network requirements, CABOOM Leads' Terms of Service, and the Refunds & Replacements Policy.

8. Changes to Subscription Products

CABOOM Leads may modify the availability, features, delivery methods, or pricing of subscription products from time to time.

Any changes affecting an existing subscription will be handled in accordance with applicable law and the terms presented for that subscription.

CABOOM Leads will not retroactively change a customer's agreed minimum commitment solely because subscription offerings change.

9. Relationship to Other CABOOM Leads Policies

By purchasing a subscription, you acknowledge that you have read and agree to the applicable:

  • CABOOM Leads Terms of Service;

  • Privacy Policy;

  • Refunds & Replacements Policy;

  • This Subscription & Cancellation Policy; and

  • Product-specific or checkout terms presented at purchase.

If specific written terms presented for a particular subscription differ from this Policy, the specific product terms will control for that subscription.

10. Contact Us

For questions, cancellation requests, subscription changes, or eligible skip requests, contact:

CABOOM Leads
3253 E. Chestnut Expressway, Suite 321
Springfield, MO 65802
Email: support@caboomleads.com
Phone: 833-402-4368