Refund policy

CABOOM LEADS – REFUNDS & REPLACEMENTS POLICY

Last updated: August 31, 2026

At CABOOM Leads, we provide digital lead-generation products, subscriptions, aged leads, and related marketing services to insurance agents, advisors, and agencies.

Because leads are digital products that are delivered or made available immediately, all sales are final and non-refundable, except where expressly stated in this Policy or required by applicable law.

By placing an order, purchasing leads, enrolling in a subscription, or accessing leads through the CABOOM Leads Portal, you agree to this Refunds & Replacements Policy.

1. All Sales Are Final

All purchases of CABOOM Leads products and Services are non-refundable once payment has been processed, including:

  • Fresh leads;

  • Annuity leads;

  • Aged leads;

  • Lead packages;

  • CRLR orders;

  • Subscriptions;

  • Recurring lead orders; and

  • Related digital products or Services.

CABOOM Leads does not provide refunds because:

  • A lead does not answer the phone;

  • A lead does not return calls or messages;

  • A consumer is difficult to reach;

  • A consumer changes their mind;

  • A consumer is no longer interested;

  • A consumer does not qualify for a product;

  • A lead does not schedule or attend an appointment;

  • A lead does not result in a sale;

  • An agent does not close the lead;

  • An agent does not contact or work the lead;

  • An agent no longer needs the leads;

  • An agent's business circumstances change;

  • Leads are unused or not downloaded;

  • An agent stops selling a particular product;

  • An agent changes carriers, agencies, or organizations; or

  • Results do not meet the customer's expectations.

CABOOM Leads does not guarantee contact rates, appointments, conversion rates, closing rates, sales, commissions, revenue, or profitability.

2. Lead Replacement Policy

Although purchases are non-refundable, certain newly delivered leads may qualify for replacement when there is a verifiable issue with the lead information.

Unless different replacement terms are expressly stated for a particular product, a lead may be eligible for replacement if it contains:

  • A wrong telephone number;

  • A disconnected or invalid telephone number; or

  • A qualifying duplicate lead.

Replacement requests must be submitted within three (3) business days of lead delivery.

CABOOM Leads reserves the right to review and validate all replacement requests before issuing a replacement.

A replacement, when approved, is provided in place of the affected lead and does not entitle the customer to a cash refund.

CABOOM Leads' determination regarding replacement eligibility will control absent a clear error.

3. Issues That Do Not Qualify for Replacement

Unless CABOOM Leads expressly states otherwise for a particular product, the following do not qualify a lead for replacement:

  • No answer;

  • Voicemail;

  • Failure to return a call;

  • Consumer no longer being interested;

  • Consumer already having insurance;

  • Consumer deciding not to purchase;

  • Consumer not qualifying;

  • Missed appointments;

  • Inability to close the sale;

  • Consumer requesting additional time;

  • Consumer choosing another agent or company;

  • Agent delay in contacting the lead;

  • Agent failure to properly follow up;

  • Agent failure to work the lead; or

  • Any other outcome relating to sales performance or conversion.

Lead replacements address qualifying problems with the lead information itself—not whether the lead ultimately produces a sale.

4. Aged Leads

Aged leads are sold differently from newly generated leads and may have previously been:

  • Delivered to another agent;

  • Purchased by another agent;

  • Contacted;

  • Worked;

  • Offered through the CABOOM Leads shared pool; or

  • Offered or sold at an earlier aged-lead tier.

The fact that an aged lead has previously been contacted, delivered, purchased, or worked does not make the lead eligible for a refund or replacement.

Customers purchasing aged leads acknowledge that response rates, interest levels, contact rates, and outcomes may vary based on the age and history of the lead.

Aged leads are sold “as is” unless CABOOM Leads expressly provides different replacement terms for a specific aged-lead product.

5. Exclusivity & Shared Lead Pool

CABOOM Leads provides an initial exclusivity period for newly generated leads.

Unless otherwise stated:

  • Standard new leads are exclusive for 30 days; and

  • New annuity leads are exclusive for 60 days.

After the applicable exclusivity period ends, a lead may become eligible for CABOOM Leads' shared lead pool unless the agent properly protects the lead through the CABOOM Leads Portal.

The expiration of a lead's exclusivity period or its subsequent availability through the shared lead pool does not qualify the original purchase for a refund, credit, or replacement.

Agents who are actively helping a consumer or reasonably expect to continue helping the consumer are responsible for:

  1. Marking the lead Sold within the CABOOM Leads Portal; and

  2. Completing and submitting the applicable lead-results/removal form.

Failure to complete the required lead-protection process does not create a right to a refund if the lead later becomes available to another agent.

6. CABOOM Leads Portal

CABOOM Leads may deliver and manage leads through the CABOOM Leads Portal at portal.caboomleads.com.

A lead is considered delivered when CABOOM Leads makes the lead available to the customer through the Portal or otherwise delivers it using the applicable delivery method.

A customer's failure to:

  • Log into the Portal;

  • View a lead;

  • Download a lead;

  • Contact a lead;

  • Update a lead;

  • Mark a lead Sold; or

  • Submit a lead-results/removal form

does not make the purchase refundable.

Customers are responsible for monitoring and managing leads within their CABOOM Leads Portal account.

7. Subscriptions & Commitment Terms

CABOOM Leads may offer recurring subscriptions or lead programs with minimum commitment periods.

If you enroll in a 4-week or 12-week subscription, you are agreeing to complete the full commitment period selected at the time of purchase.

Unless otherwise expressly stated:

  • Subscriptions cannot be canceled simply to avoid payments remaining during the minimum commitment period;

  • Payments already processed are non-refundable;

  • Unused leads or unused portions of a subscription are non-refundable; and

  • Changing your mind, changing businesses, changing agencies, or no longer needing leads does not eliminate an existing commitment.

After the applicable minimum commitment period has been satisfied, qualifying subscriptions may be modified or canceled in accordance with the cancellation terms presented at purchase or within your account.

Cancellation does not retroactively refund orders or charges that have already been processed.

8. Chargebacks & Payment Disputes

If you believe a charge was made in error, please contact CABOOM Leads before initiating a payment dispute or chargeback so we have an opportunity to investigate and resolve the issue.

Initiating a chargeback does not automatically cancel a subscription, eliminate a contractual payment obligation, or entitle the customer to a refund.

CABOOM Leads reserves the right to suspend access to the Portal or Services while a payment dispute is pending and to provide applicable order records, Portal records, delivery records, acceptance records, and other documentation to payment processors or financial institutions in connection with a disputed transaction.

Nothing in this section limits any rights available to you under applicable law.

9. Exceptional Circumstances

CABOOM Leads may issue a refund, credit, or other adjustment:

  • When required by applicable law;

  • When CABOOM Leads determines that a billing or technical error occurred; or

  • In other circumstances that CABOOM Leads determines, in its discretion, warrant an exception.

Any voluntary refund, credit, replacement, or exception made in one situation does not require CABOOM Leads to provide the same exception in another situation.

10. Relationship to Other CABOOM Leads Policies

This Refunds & Replacements Policy should be read together with CABOOM Leads':

  • Terms of Service;

  • Privacy Policy;

  • Purchase Options Cancellation Policy;

  • Applicable product-page terms; and

  • Any subscription or order-specific terms presented at purchase.

If specific written terms for a particular product provide a different replacement or cancellation rule, those product-specific terms will apply to that product.

11. Contact Us

If you have questions about this Policy or would like to submit a replacement request, contact:

CABOOM Leads
3253 E. Chestnut Expressway, Suite 321
Springfield, MO 65802
Email: support@caboomleads.com
Phone: 833-402-4368